Problem installing Versatuner on RX8

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davidbn90
Posts: 1
Joined: March 26th, 2022, 2:48 am

Problem installing Versatuner on RX8

Post by davidbn90 »

I am trying to install versatuner on mi RX8 but when I am on the installation wizard I have this message:
• Negative response InvalidKey received when using service 27

What I have to do to be able to install it?


Car details:
Platform: Gen1 Mazda RX-8
ECU calibration: N3J1EM00013H6060
Name: David

Thank you very much for your help!
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Ugnius @ VersaTune
Lead developer
Posts: 580
Joined: March 19th, 2010, 11:57 am

Re: Problem installing Versatuner on RX8

Post by Ugnius @ VersaTune »

You get this error because the ECU is locked by the previous tune. We have responded to you via email to further resolve this issue.
Mazdarati
Posts: 1
Joined: April 22nd, 2022, 2:25 pm

Re: Problem installing Versatuner on RX8

Post by Mazdarati »

same issue please help asap
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Ugnius @ VersaTune
Lead developer
Posts: 580
Joined: March 19th, 2010, 11:57 am

Re: Problem installing Versatuner on RX8

Post by Ugnius @ VersaTune »

Everyone who gets this error message, please email [email protected] and we will help you resolve it. A personalized app will be built for you, we cannot distribute that on the forums.
Gotto
Posts: 6
Joined: April 24th, 2022, 6:27 am

Re: Problem installing Versatuner on RX8

Post by Gotto »

Sent an email, same problem here.
Gotto
Posts: 6
Joined: April 24th, 2022, 6:27 am

Re: Problem installing Versatuner on RX8

Post by Gotto »

Any update for me? Have sent the requested log.
mituc
VersaTuner guru
Posts: 1324
Joined: December 17th, 2011, 2:47 pm
Location: Iasi/Romania

Re: Problem installing Versatuner on RX8

Post by mituc »

I suggest to keep the same communication channel and send a reply/reminder to the same email.
2008 Cosmic Blue Mazda 3MPS
Built engine + WMI + GTX3071 gen2, ~509BHP @34PSI
2008 Icy Blue Mazda CX7
Stock engine and exhaust (YES!!), JBR3" + GTX2867 gen2 + Autotech HPFP, self-tuned to 330-ish BHP
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