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Lack of support
Posted: May 29th, 2022, 6:57 pm
by FiFi
I started a topic on 11th April, but still do not have an answer. I have pm'd Versa, but still not reply.
Is is this usual for Versa? I mean, I want to buy their product, but there is no point if it cannot be used. If it can be used, and I do buy it, will Versa then answer my questions? I'm not trying to be an A**, I just want to be able to tune my car.
Re: Lack of support
Posted: May 29th, 2022, 8:17 pm
by mituc
You actually got a reply, you were provided with an URL to download a tool which you have even used and you posted the results here on the forum:
viewtopic.php?f=5&t=4268
Now, if you have a problem with a product you should not use the user/enthusiasts forum but use the provided support contact phone/email. So instead of sending a private message here on random users maybe you should use this:
https://www.versatuner.com/#contact
Re: Lack of support
Posted: May 30th, 2022, 3:25 am
by Ugnius @ VersaTune
FiFi wrote: ↑May 29th, 2022, 6:57 pm
I started a topic on 11th April, but still do not have an answer. I have pm'd Versa, but still not reply.
Is is this usual for Versa? I mean, I want to buy their product, but there is no point if it cannot be used. If it can be used, and I do buy it, will Versa then answer my questions? I'm not trying to be an A**, I just want to be able to tune my car.
Your car is stock, you can use VersaTuner without any special procedures.
For the fastest response please send any future questions through the contact form or our support emails:
https://www.versatuner.com/#contact
Re: Lack of support
Posted: May 30th, 2022, 12:36 pm
by FiFi
mituc wrote: ↑May 29th, 2022, 8:17 pm
You actually got a reply, you were provided with an URL to download a tool which you have even used and you posted the results here on the forum:
viewtopic.php?f=5&t=4268
Now, if you have a problem with a product you should not use the user/enthusiasts forum but use the provided support contact phone/email. So instead of sending a private message here on random users maybe you should use this:
https://www.versatuner.com/#contact
Yep, and then I received no follow up after i used the tool. I did not pm "random users", I contacted the versa person. Thanks for your non-helpful advice. Following this thread, I now have a response, 6 weeks after I started asking questions.
Re: Lack of support
Posted: May 31st, 2022, 10:17 pm
by Ugnius @ VersaTune
FiFi wrote: ↑May 30th, 2022, 12:36 pm
Yep, and then I received no follow up after i used the tool. I did not pm "random users", I contacted the versa person. Thanks for your non-helpful advice. Following this thread, I now have a response, 6 weeks after I started asking questions.
I missed your PM, sorry about that. As I said, please email us if you have an urgent question. All emails are answered in 1-2 business days. The forum is mainly there to allow users to discuss with each other.