Interface Not Connected

Discussion of various J2534 Pass-Thru devices and Portable Computers.

Interface Not Connected

by zaclaw » August 3rd, 2019, 9:45 am

Running up-to-date Windows 10 via Boot Camp on a MacBook Pro. Using VersaLink MongoosePro ISO/CAN2. When attempting to connect to vehicle, no software will recognize that the device is plugged in. The green indicator light on the OBD2 end is flashing fast like normal. In the MongoosePro Configurator application from Drew Technologies, device is not present there either. I've tried to reinstall the drivers and reactivate device to no avail. Applications just do not recognize that it is plugged in. Windows shows the device as "USB Serial Device (COM3)". Please advise.
2007 Mazda CX-7 AWD Grand Touring - Electric Blue Metallic
CorkSport turbocharger
CorkSport 3.5bar MAP sensor
CorkSport stage II SRI w/ TIP
NGK 6510 LTR7IX-11 spark plugs 0.028"
KYB Excel-G struts & shocks
 
Posts: 23
Joined: June 9th, 2017, 9:29 pm
Location: South Carolina, United States

Re: Interface Not Connected

by Ugnius @ VersaTune » August 3rd, 2019, 11:25 am

Can you email us a photo of the label on the cable at support@versatune.net ?
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Joined: March 19th, 2010, 11:57 am

Re: Interface Not Connected

by zaclaw » August 4th, 2019, 10:05 am

Ugnius @ VersaTune wrote:Can you email us a photo of the label on the cable at support@versatune.net ?


Sent.


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2007 Mazda CX-7 AWD Grand Touring - Electric Blue Metallic
CorkSport turbocharger
CorkSport 3.5bar MAP sensor
CorkSport stage II SRI w/ TIP
NGK 6510 LTR7IX-11 spark plugs 0.028"
KYB Excel-G struts & shocks
 
Posts: 23
Joined: June 9th, 2017, 9:29 pm
Location: South Carolina, United States


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