Problem with PassThrough Installation Please Reinstall Drivers

Discussion of various J2534 Pass-Thru devices and Portable Computers.
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Rankle
Posts: 11
Joined: January 30th, 2018, 10:15 am

Problem with PassThrough Installation Please Reinstall Drivers

Post by Rankle »

Hi All,

Come across the attached error today when trying to use my Mongoose Pro ISO/CAN2 in Versatuner.

Nothing has changed as far as I am aware on my laptop, it just stopped working.

Tried downloading the latest drivers and re-installing. Now the Drew software will crash when it tries to activate the device.

Also made sure Versatuner is up-to-date for good measure, restarted my machine, tried different USB ports too.

I have used this Mongoose before on this computer, so it should already be activated.

Can anyone help at all?

Windows 10 Laptop
Intel i3 Processor

Thanks
Nick
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Ugnius @ VersaTune
Lead developer
Posts: 518
Joined: March 19th, 2010, 11:57 am

Re: Problem with PassThrough Installation Please Reinstall Drivers

Post by Ugnius @ VersaTune »

Try uninstalling everything Drewtech-related from your computer. Then only install the necessary drivers. Do not try activating the cable because that can only be done once.
Rankle
Posts: 11
Joined: January 30th, 2018, 10:15 am

Re: Problem with PassThrough Installation Please Reinstall Drivers

Post by Rankle »

Hey Ugnius.

So figured out the issue. My Laptop hard drive was failing. I checked the event log the day after posting this and there were loads of Disk errors in the System Log.

I have purchased a new laptop, reinstalled everything and all is fine now.

I guess the disk errors were corrupting driver files somewhere down the line.

Thanks
Nick
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