Problem with PassThrough Installation Please Reinstall Drivers

[Rankle]

Hi All,

Come across the attached error today when trying to use my Mongoose Pro ISO/CAN2 in Versatuner.

Nothing has changed as far as I am aware on my laptop, it just stopped working.

Tried downloading the latest drivers and re-installing. Now the Drew software will crash when it tries to activate the device.

Also made sure Versatuner is up-to-date for good measure, restarted my machine, tried different USB ports too.

I have used this Mongoose before on this computer, so it should already be activated.

Can anyone help at all?

Windows 10 Laptop
Intel i3 Processor

Thanks
Nick

[Ugnius @ VersaTune]

Try uninstalling everything Drewtech-related from your computer. Then only install the necessary drivers. Do not try activating the cable because that can only be done once.

[Rankle]

Hey Ugnius.

So figured out the issue. My Laptop hard drive was failing. I checked the event log the day after posting this and there were loads of Disk errors in the System Log.

I have purchased a new laptop, reinstalled everything and all is fine now.

I guess the disk errors were corrupting driver files somewhere down the line.

Thanks
Nick